.terms and conditions

These Online Terms and Conditions of Trading apply to all contracts between You/your (the Customer) and we/us/our (ORIMONO.eu UG).

These terms relate to sales over the Internet only. We reserve the right to alter these terms at any time and without notice to you. Nothing within these terms and conditions shall affect you/your statutory rights as a consumer.

.general

The contract made by you with us (ORIMONO.eu UG) online via (www.orimono.eu) incorporates the following terms. These terms shall prevail over any and all terms, proposed by you.

To proceed with any and every purchase through our site (www.orimono.eu) you have to read and agree to these terms of use.

By accepting the delivery of the goods, it shall then be deemed as evidence of you the buyer, fully accepting these terms and conditions.

We reserve the right to update and/or change prices and products on the web site at any given time.

We shall not be liable to anyone for withdrawing any goods or services from the website, and shall have the right and not be liable for refusing to process an order.

Throughout the site, all our pricing is in Euro or swedish Kronor (SEK) and includes German VAT (value added tax) of 19%. When shopping from outside the European Union, the VAT is deducted in the checkout. They buyer is responsible for all import fees and taxes added by the local customs office.

All information within the site is as accurate as possible, but could also be prone to error. Although prices and descriptions could change over time and through this there could be errors. All errors incurred shall be rectified immediately, once brought to our attention. We are not liable for any losses that may occur.

We reserve the right to change/amend the descriptions/specifications of our products. On occasion the products that are supplied could differ from those that are displayed within the site. If this should occur, you shall be informed of the change/amendment. Then be given the option to cancel the purchase or reselect in accordance with our policy.

We are entitled to change these terms and conditions at any given time. This shall not affect the existing terms and conditions accepted by the buyer upon making a purchase via our web site. We reserve the right to restrict, suspend or terminate your use of this site at any time without any prior warning.

.copyright

Website: add:kolon (http://www.addkolon.se)

Photography: ORIMONO.eu UG

All content within www.orimono.eu and www.orimono.se and its copyright are all owned by ORIMONO.eu UG. This includes all graphic images, logo, price information, pictures and text.

Images and graphics have been created in house, by the web design team and/or have been obtained with permission to be used within the site.

Nothing within the site may be copied and/or used with out prior consent from us. Any unauthorized use of any of the above shall result in copyright infringement.

.privacy policy & security information

ORIMONO.eu handle personal information in accordance with European Commission's European General Data Protection Regulation from 2012. This means that your information is protected according to the rules regarding processing of data. We fully respects and is committed to the protection of your privacy and personal details and will never disclose any information to a third party. We will only use your information for:

Postal address and name used for future purchases and the processing of orders.

Mailing list/newsletter informing you of new products, events, promotions, and any possible changes.

Payment via our payment partner Certitrade is done by banking standards with SSL technology and 128-bit encryption. Certitrade the highest PCI certification which means maximum security.

To further increase security and prevent fraud, we are connected to Verified by VISA and Mastercard Secure Code. Those are services implemented from Visa and Mastercard which require a unique password connected with your card for online transactions. For more information about those services, please visit below websites.

http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx

http://www.mastercard.us/securecode.html

.returns & exchange policy

We know the importance of understanding the material and fit and realize the need to try garments on. We have therefore committed ourselves to a number of ways to try to guide our customers to such a detailed and precise shopping experience as possible. This has proven an effective way for us to minimize the number of returns. We encourage our customers to have a dialogue with us and welcome any question about fit, characteristics and size.

But even then, there is sometimes a need to return an item. All full retail orders are covered by 14 days full exchange or return right from delivery date in accordance to the EU distance purchasing act. You will be refunded to the bank account connected to the card used to complete the order. For items bought on sale are you also granted the right to return your goods, but within 3 days from delivery date. If your return is returned later than the stated accepted time limits, your return will not be refunded and instead, a store credit will be issued. If your return is very late, we own the right to reject it and neither refund it nor issue a store credit.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs. It is highly recommend to send returned items by registered post. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible for goods lost or damaged in transit.

Please note that postal and customs charges for returned goods are the customer’s responsibility. We shall only reimburse you only if the product is damaged, faulty or has been incorrectly supplied. We do not reimburse our shipping costs (€15 for orders from inside the EU and €25 for any other order) and those are deducted from the re-funded amount. We do however issue a store credit of either €15 or €25 (€15 for EU customers and €25 for rest of the world). This is for you to use, either in our online store or in our Berlin store. This is valid on as well full retail items as well as for sale items.

A returned order must be returned in the original packaging and with all original tags still attached. If you are returning from outside the EU, please make sure that the original shipping note is clearly visible and that you mark the parcel as "return". If these directives are not followed and we have to declare custom and tax for the returned parcel, those costs will be the buyers responsibility. We reserve the right to refuse a return or exchange if the garment does not have all its original labels, and tags, and if we deem the garment to have been worn or damaged.

Before returning an item, send us an e-mail at least 24 hours before returning your order, stating your reason for returning the item(s). We refund your order within 48 hours from accepted delivery to our store. When a refund is made, it usually appears on the account within 3 working days. If your refund is late, please contact us immediately.

We reserve the right to refuse a return or exchange if the garment does not have all its original labels, and tags, and if we deem the garment to have been worn or damaged.

Before returning an item, send us an e-mail at least 24 hours before returning your order, stating your reason for returning the item(s). We refund your order within 48 hours from accepted delivery to our store. When a refund is made, it usually appears on the account within 3 working days. If your refund is late, please contact us immediately.

All returns are to be sent to:

ORIMONO.eu

Mulackstraße 22

10119 Berlin

Germany 

.our identity

Orimono.eu is owned and run by Orimono.eu ug. the business is registered in Berlin, Germany with eu vat-number de290069036. the business was founded in sweden in 2010 but in 2013, we moved to the current berlin location at mulackstrasse 22 in berlin-mitte.

the business is oriented at sales of clothing, shoes and accessories. we work actively to be able to offer a selection of established designers as well as promising, exciting talents. our concept is not to focus on current trends but to call on awareness and genuine interest from our customers. awareness and interest for quality materials, innovative design, functionality and fair and skilled production.

orimono is ment to exist as an antipode to commercial fashion, showcasing garments which are to be treated and viewed as unique pieces, all with a story of its own to tell. there is always more than what meets the eye at first sight. instead of viewing fashion as only products, we invite to look beyond and to engage in the journey and the expression of every designer to be able to understand and appreciate their aesthetic and craftsmanship.

by choosing to stock designers who deliberately stays away from commercial mainstream, orimono functions as a playground for individuals to find and develop their personal taste and preferences.

we are always searching for labels that work with our philosophy and coming from scandinavia, this is where we have our focus. today, we are stocking several very skilled designers and labels from this region, such as obscur, leon louis, first aid to the injured, odeur, aleksandr manamis, preach and lentrian.

we always strive to have an ongoing and interesting dialogue with our customers. sharing our interest and passion for what we are doing with our customers by having a stimulating and effective dialogue are essential to us. to offer deep and personal service and helping your interest and passion to grow is something we really cherish and appreciate.  

.order & payment info

To make your shopping experience as safe as possible, we require that you register an account with your personal information to complete an order. This is either done by clicking "LOGIN" (found next to the shopping bag) and then "NEED TO REGISTER?", or by proceeding to the checkout from the shopping bag and follow the instructions.

You add the desired items/products to your shopping bag. When you add a product to the shopping bag, it's reserved for you/your order for 30 minutes from being added. If you remove a product from the shopping bag, it ceases to be reserved.

The price shown in the shopping bag is including German VAT (value added tax) of 19%, but excluding any eventual shipping costs.

If you have a campaign/promotion code, add it in the box "enter campaign code" and press "update cost" and your updated price will be shown.

Even if you close the shopping bag, your added products will remain there until you either remove them or more than 30 minutes has passed. The shopping bag is always available at the top right corner of the website, no matter where you are.

When you have added your desired product/products to the shopping bag, open it by clicking "shopping bag" at the top right corner. Examine that you have added the correct items and then click "checkout".

Next, you either log in with your existing account or press "checkout" to proceed to register an account. If you have logged in with an existing account, your personal information will appear below. If you are a new customer, please fill all required fields and choose an e-mail and password for your account. When you have entered all required information, please review that the stated information and chosen country are correct and click "confirm order" Next, you will be directed to a safe, encrypted https:// url where you enter your card information and complete your order.

If you are outside the EU and the destination for delivery is outside the EU, the VAT will be deducted when you choose your country from the country list.

We accept card payments from VISA, MasterCard, American Express and Diners Club. Furthermore we also accept payments with PayPal.

To increase security and prevent fraud, we are connected to Verified by VISA and MasterCard Securecode. Those are services implemented from Visa and MasterCard which require a unique password connected with your card for online transactions. For more information about those services, please visit below websites.

http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx

http://www.mastercard.us/securecode.html

If you are not able to pay with any of the offered card payments, we can also accept payments through a bank transfer. For more information, contact us at contact@orimono.eu.

.shipping costs and shipping info

We send all orders with registered Airmail with Deutsche Post / DHL. This is a effective and fast shipping method which is being used to minimize shipping charges for our customers.

Shipping within Germany is always free of charge.

Shipping within the EU is €15. If order value exceeds €200, shipping is free of charge.

Shipping outside the EU is €25. If order value exceeds €300, shipping is free of charge. 

PLEASE NOTE! Review your delivery information before making an order. If an order is returned to us because of an unclaimed parcel or that the stated address is wrong, the buyer is responsible for the shipping charges for the order to be re-sent as well as the costs for returning the parcel to us.

.transit time

EUROPE, WITHIN THE EU, 2-5 DAYS.

EUROPE, OUTSIDE THE EU, UP TO 8 DAYS.

NORTH AMERICA, UP TO 9 DAYS. 3-5 DAYS TO MAJOR CITIES. 

ASIA, UP TO 9 DAYS. 4-6 DAYS TO MAJOR CITIES.

AUSTRALIA + NEW ZEALAND, UP TO 9 DAYS.

SOUTH AMERICA + CENTRAL AMERICA, UP TO 9 DAYS.

AFRICA, UP TO 9 DAYS.

Please note! Transit times could be longer due to slow handling by local customs offices. If your order is late, please contact us.

.returns and exchanges

We know the importance of understanding the material and fit and realize the need to try garments on. We have therefore committed ourselves to a number of ways to try to guide our customers to such a detailed and precise shopping experience as possible. This has proven an effective way for us to minimize the number of returns. We encourage our customers to have a dialogue with us and welcome any question about fit, characteristics and size.

But even then, there is sometimes a need to return an item. All orders INSIDE THE EU are covered by 14 days full exchange or return right from delivery date in accordance to the EU distance purchasing act. The amount will be refunded to the PAYPAL ACCOUNT or the bank account connected to the card used to complete the order. For items bought on sale are you also granted the right to return your goods, but within 3 days from delivery date. If your return is returned later than the stated accepted time limits, your return will not be refunded and instead, a store credit will be issued. If your return is very late, we own the right to reject it and neither refund it nor issue a store credit.

We accept returns for all orders made from outside  the eu, but they need to be returned within 5 working days from arrival. Only full retail price items are refunded. Sales items may be exchanged or be subject to a store credit.

WE DO NOT REIMBURSE OUR SHIPPING COSTS. OUR SHIPPING COSTS ARE €5 for orders within Germany, €15 FOR ORDERS FROM INSIDE THE EU AND €35 FOR ORDERS FROM OUTSIDE THE EU AND THOSE ARE DEDUCTED FROM THE RE-FUNDED AMOUNT. Since October 2015, The german customs charge a fee of €28,50 for the handling of returned parcels and the sum will also be deducted from the refunded amount.  

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less our postal costs. It is highly recommend to send returned items by registered post. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible for goods lost or damaged in transit.

if you wish to exchange an item for another size, you can do so free of additional charge if your order is from inside the eu. The only cost for you is the cost of returning the parcel. If you wish to exchange an order from outside the eu, the costs for having a new item(S) sent is €20. 

PLEASE NOTE THAT POSTAL AND CUSTOMS CHARGES FOR RETURNED GOODS ARE THE CUSTOMER’S RESPONSIBILITY. WE SHALL ONLY REIMBURSE YOU ONLY IF THE PRODUCT IS DAMAGED, FAULTY OR HAS BEEN INCORRECTLY SUPPLIED. FOR SOME COUNTRIES, WE HAVE THE POSSIBILITY TO SUPPLY A RETURN LABEL AT YOUR COST. PLEASE READ MORE AT THE BOTTOM OF THIS PAGE. 

A returned order must be returned in the original packaging. If you are returning from outside the EU, please make sure that the original shipping note is clearly visible and that you mark the parcel as "return". If these directives are not followed and we have to declare custom and tax for the returned parcel, those costs will be the buyers responsibility. We reserve the right to refuse a return or exchange if the garment does not have all its original labels, and tags, and if we deem the garment to have been worn or damaged.

Before returning an item, send us an e-mail at least 24 hours before returning your order, stating your reason for returning the item(s). We refund your order within 48 hours from accepted delivery to our store. When a refund is made, it usually appears on the account within 3 working days. If your refund is late, please contact us immediately.

All returns are to be sent to:

ORIMONO.eu

Gormannstr. 23

10 119 Berlin

Germany 

Customers in the below specified european countries have the possibility to request a return label from us to use to return their orders. Below are costs for each specific country where this service is available. The cost for return is still the customers responsibility and this fee will be deducted from your refunded amount.

Austria | €10,80
Belgium | €10,80
Bulgaria | €15,65
Cyprus | €12,00
Czech Rep. | €10,80
Denmark | €11,00
Estonia | €13,45
Finland | €12,00
France | €12,50
Great Britain | €11,40
Greece | € 23,90
Hungary | €11,40
Ireland | €18,65
Italy | €14,30
Latvia | €15,61
Lithuania | €17,80
Luxembourg | €10,80
The Netherlands | €10,80
Poland | €10,80
Portugal | €29,10
Romania | €15,80
Slovakia | €11,40
Slovenia | €11,40
Spain | €11,40
Sweden | €20,25

.how to place and pay for an order

Add the desired product(s) to the shopping bag by clicking "ADD". The shopping bag can be found on the top right corner of the website and is always available, no matter your location in the web shop.

To make the shopping experience as safe as possible, we require that you register an account with your personal information to complete an order. This is either done by clicking "LOGIN" (found next to the shopping bag) and then "NEED TO REGISTER?", or by proceeding to the checkout from the shopping bag and follow the instructions.

If you are already registered, login at either "LOGIN" next to the shopping bag or in the checkout.

If you register your account at the same time you are completing an order, please fill in all required fields. Choose country from the list of countries. If you are located outside the European Union, the added VAT will be deducted.

After filling your information and clicking the box that you accept and understand our business's conditions, press "CONFIRM ORDER". By doing so, you will be directed to a secure, encrypted https:// url where you will be asked to enter your credit or debit card information. Before proceeding, please check that the entered data is correct.

We accept card payments from VISA, Mastercard, American Express and Diners Club.

To increase security and prevent fraud, we are connected to Verified by VISA and Mastercard Secure Code. Those are services implemented from Visa and Mastercard which require a unique password connected with your card for online transactions. For more information about those services, please visit below websites.

http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx

http://www.mastercard.us/securecode.html

If you are not able to pay with any of the offered card payments, we can also accept payments through a bank transfer. For more information, contact us at contact@orimono.eu