For any reason, the customer may return the order, in full or partially when returned to us within 14 days of delivery.
All EU returns have to be returned with a trackable parcel service and all other returns shipped through one of our express courier accounts, with either UPS or DHL Express. We recommend using our UPS account, to ensure a quick, reliable return delivery at a competitive price.
We only accept returns on unworn items with all tags intact and attached (clothing tags + security seal tag). If your return doesn’t fulfil those basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your return. Return costs are always the responsibility of the buyer.
When returning an order delivered with express delivery, the fee of standard shipping is refunded along with the value of the item(s) if this option was available in the checkout.
We accept exchanges, but it's the customer responsibility to carry the return shipping cost and shipping cost of the new shipment. If you want to exchange an item, please contact us as soon as possible so we are able to reserve the desired items and help you further with your return.
RETURN ADDRESS
ORIMONO
Joachimstr. 5
10119, Berlin
Germany
GERMANY RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:
Contact us at customerservice@orimono.eu with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange an item for another, please inform us asap so we can reserve the wanted item for you while waiting for your return goods.
You can use our DHL or UPS for your return for a €5 flat rate fee.
If you return with another shipping service, we strongly recommend a trackable service and to keep your receipt. Make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.
In accordance to EU directives, you may use a formal withdrawal form (optional). Include it in your return package or attach to your e-mail.
EU RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:
Contact us at customerservice@orimono.eu with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange for another item, please inform us as soon as possible so that we can reserve the wanted item for you while waiting for your return goods.
You may opt to use a UPS return label for your EU return for a fixed fee of €12 (for option with pick up +€5). If you want your return picked up, we need your pick up address (can be other then delivery address) and a 3 hour time slot and date for the pickup. To use a return shipping label, you need access to a printer as we send it digital to you, or you can use the provided QR code and present this at the drop off point where applicable.
If you send back the items with another shipping service of your choice, we strongly recommend a trackable service and to keep your receipt. Please make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.
In accordance to EU directives, you may use a formal withdrawal form (optional). Include it in your return package or attach to your e-mail.
All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.
WORLD RETURNS & EXCHANGE
To return an item for exchange or refund, please follow the steps below:
Contact us at customerservice@orimono.eu with your intentions to return. Include your order number and specify which item(s) you wish to return. To exchange for another item, please inform us as soon as possible so that we can reserve the wanted item for you while waiting for your return goods.
We only accept returns from outside the EU sent through our account with either UPS or DHL. When returning most of / all of your items, use the original delivery box which is resealable with a front covered tape glue stripe. If your return content is much smaller than your return, we recommend to find a smaller box as a larger box means higher shipping price, also when lightweight. We provide a price quote for your return shipment when replying to your e-mail.
All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.
ALL RETURNS & EXCHANGES
All returns must be received in their original condition and packaging, including product tags and security tags.
Returns may take up to 3 working days to process once received.
All sales of fragrances, face masks, swimwear and underwear are final and cannot be exchanged or refunded.
Returns remain the customer’s responsibility until received by our team. Keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.
