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Continue Shopping运输信息
我们通过UPS和DHL配送所有订单,并采用UPS碳中和运输及DHL绿色运输服务,以抵消配送过程中产生的碳排放。 我们的运输包装箱产自欧盟,采用至少90%再生材料制成,完全可回收且可生物降解。箱体印刷使用水性油墨,胶带条采用德国环保型纸胶带。
运费说明
运费根据配送目的地及订单金额浮动。
DHL小包裹
UPS标准快递
UPS特快专递
€5
€5
€10
UPS标准
UPS快递
€10
€20
UPS标准
UPS快递
€20
€25
UPS特快专递
€25
配送时间
配送时间基于物流合作伙伴的预估,以包裹交付当日起按工作日计算。请注意:非欧盟地区目的地,清关时长由当地海关决定,可能影响配送时效。
标准配送
快递配送
1-3天
次日达
UPS标准
UPS快递
2-5
次日达
UPS标准
UPS快递
3-7
2-4
UPS特快
1-5
关税与海关
所有运往欧盟以外地区的包裹均采用"目的地交货(DAP)"方式,这意味着任何海关或进口关税将在UPS交付时收取。这些费用必须由包裹收件人支付。遗憾的是,我们无法控制这些费用,也无法告知具体金额,因为各国海关政策和进口关税差异很大。 建议您下单前咨询当地海关部门了解最新收费标准,避免因意外费用造成困扰。
物流追踪
客户在包裹发出后将收到物流合作伙伴提供的追踪链接,亦可通过账户订单页面查询物流状态。
门店自提
结账时可选择本地自提服务,订单准备就绪后将收到确认邮件。到店时请告知订单号及/或姓名,并备妥有效身份证件以备查验。若委托他人代领,需提供授权委托书及代领人身份证件。
香水运输
香水属危险品,仅限陆运配送,即仅可寄送至欧洲地区。
包裹丢失或延误
若怀疑包裹延误或丢失,请发送邮件至customerservice@orimono.eu。 请注意:包裹延误需满3周且追踪信息连续6天未更新,我们方可向UPS和/或DHL提交正式申诉。若需启动包裹追踪调查,整个流程可能耗时数周,期间恳请您耐心等候。
网店客服
周一至周五 11:00 - 19:00(中欧时间)customerservice@orimono.eu
一般咨询
contact@orimono.eu
柏林门店
Joachim街5号
10119 柏林
德国
+49 3055656694
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