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Continue Shopping无论出于何种原因,客户可在收货后14天内将订单全部或部分商品退回,我们将予以退款。
我们仅接受未穿戴且所有标签完好(含服装标签+防盗封条)的原包装商品(如防尘袋)退货。若退货未满足基本要求,我们有权拒绝受理。逾期退货同样可能被拒收。退货运费始终由买家承担。
密封商品(香水、化妆品、电子产品等)若经客户拆封则不可退货。
定制商品或专属定制商品不可退货。
内衣及泳装类商品不可退货。
若订单原以快递方式配送,且结账时可选标准配送,则退货时将退还商品金额及标准配送费用。
所有订单退货地址
ORIMONO.eu
Joachimstr. 5
10119, Berlin
Germany
+493055656694
退货费用
德国境内:€ 5欧元
欧盟地区:€ 10欧元
其他地区:请询价
所列价格不含上门取件服务,客户需自行将包裹送至UPS或DHL网点。多数地区可申请额外上门取件服务,所有目的地均需额外支付€ 5费用。
退货流程说明
客户需通过以下方式告知退货意向:填写退货表格或发送邮件通知。 退货表格可通过网站页脚或个人账户页面获取。收到申请后,我们将发送包含所需文件的邮件至您的邮箱。
退款流程
收到退货并确认符合所有要求后,我们将在3个工作日内通过原支付渠道完成退款。若使用我们的退货服务,退货费用将从退款金额中扣除。退款处理时间因支付方式及银行而异。
换货服务
本店不接受换货,但若您需时间重新下单,可申请为商品保留库存。换货请求需视库存情况而定,无法保证成功。
网店客服
周一至周五 11:00 - 19:00(中欧时间)customerservice@orimono.eu
一般咨询
contact@orimono.eu
柏林门店
Joachim街5号
10119 柏林
德国
+49 3055656694
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