Returns & Refunds
NEED TO RETURN SOMETHING?
Start your return online: choose the items, pick drop-off or pickup, and we email you the return label, normally within one working day.
START A RETURN REQUESTFor any reason, the customer may return the order, in full or partially for a refund when returned to us within 14 days of delivery.
We only accept returns on unworn items with all tags attached (clothing tags + security seal tag) in the original packaging (e.g. dust bag). If your return doesn't fulfil those basic requirements, we own the right to refuse your return. If your return is late, we also own the right to refuse your return. Return costs are always the responsibility of the buyer.
The return of sealed items (perfume, cosmetic, electronics etc) is not possible if opened by the customers.
The return of customized items or custom made items is not possible.
The return of underwear and swimwear is not possible.
When returning an order delivered with express delivery, the fee of standard shipping is refunded along with the value of the item(s) if this option was available in the checkout
RETURN ADDRESS FOR ALL ORDERS
ORIMONO.eu
Linienstr. 23
10178, Berlin
Germany
+493055656694
RETURN COSTS
GERMANY: € 5
EU: € 10
REST OF THE WORLD: Price on request
Prices quoted are without pickup, meaning the customer must leave the parcel at a UPS or DHL point. Pick up can be requested as additional service from most locations and is + € 5 from all destinations.
Return costs are charged per parcel. If your return is sent in more than one parcel, the fee applies to each parcel. The pickup fee is charged only once, as all parcels are collected together.
HOW TO MAKE A RETURN
To make a return, please submit a Return Request, or inform us per email. After receiving the request, we send you the return label by email.
REFUND PROCESS
When we receive your return and could confirm that all requirements were fulfilled, a refund is issued latest 3 working days later to the same payment method used at the time of the purchase. If using our return service, the return fee will be deducted from the refunded amount. Refund processing times may vary depending on the payment method and bank.
EXCHANGES
We don't accept exchanges, but we can reserve an item for you upon request if you need some time to place a new order. Exchange request are subject to availability and cannot be guaranteed.