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  • DE DELIVERY (DHL PAKET)
    Standard
    Free Standard

    €5
    Orders over €50

  • EU DELIVERY (DHL EXPRESS)
    Express
    Free Express

    €15
    Orders over €300

  • US & CANADA DELIVERY (DHL EXPRESS)
    Express
    Free Express

    €20
    Orders over €500

  • WORLD DELIVERY (DHL EXPRESS)
    Express
    Free Express

    €30
    Orders over €500

  • RUSSIA (LOCAL POST)
    Reg. int. Airmail
    Free Airmail

    €20
    Orders over €500

* Due to DHL surcharges for remote areas, we will have to charge orders delivered to remote areas with an extra €10 (EU) / €15 (Outside EU) for express delivery. You may opt to have your order delivered with International registered airmail / regular parcel service to remote destinations without any surcharge. For a full list of remote areas, please see DHL remote areas.

German orders are shipped with DHL Parcel and all other orders with DHL Express. To Russia, we can only ship Express to a business address. All orders are sent carbon compensated through DHL Go Green. More information about the DHL Go Green program can be found here.

Estimated delivery time (work days):

  • GERMANY

    1-2

  • EU

    1-3

  • EUROPE

    1-3

  • NORTH AMERICA

    1-5

  • ASIA

    1-5

  • AUSTRALIA & NEW ZEELAND

    2-7

  • SOUTH & CENTRAL AMERICA

    3-7

  • AFRICA

    3-10

  • RUSSIA

    * 7-14

* Delivery time varies greatly depending on local customs. Our experience is 10-14 days, but sometimes faster and sometimes slower.

DUTY & CUSTOMS
All parcels shipped to outside the EU are Delivery At Place (DAP), meaning that any customs or import duties are charged to the buyer by DHL Express directly once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.


TRACKING
After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.


LOST / DELAYED PARCEL
If you suspect that your parcel is being delayed or lost, please send us an e-mail to customerservice@orimono.eu.

Please note that we are not able to form a formal complaint to DHL until the parcel is 6 or more workdays delayed and / or tracking hasn’t been updated for 4 workdays.

If a parcel has been lost, DHL / Deutsche Post own the right to allow 3 months from complaint date before a refund is being made while conducting the investigation.