Shipping

DELIVERY & PACKAGING
We ship our German orders with DHL Paket and UPS. International orders are sent with DHL or UPS to all destinations. Most international buyers can choose between standard (expedited) or express delivery.  

To offset for our carbon emissions created delivering your order, all orders are shipped with DHL Go Green or UPS Carbon Neutral. Your order is packed completely plastic free in a box that was made in the EU and is made up from a minimum of 90% recycled materials and which is completely recyclable and bio-degradable. The ink used to print our boxes is water based and the glue used for our tape stripes are made in Germany from paper with environmental friendly glue.

DUTY & CUSTOMS
All parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS when delivered. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

TRACKING
After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.

LOST / DELAYED PARCEL
If you suspect that your parcel is being delayed or lost, please send us an e-mail to customerservice@orimono.eu.

Please note that we are not able to form a formal complaint to UPS and / or DHL until the parcel is 3 or more weeks delayed and / or tracking hasn’t been updated for 6 days.

If a parcel has been lost, UPS and / or DHL / Deutsche Post own the right to allow 3 months from complaint date before a refund is being made while conducting the investigation.