Shipping

SHIPPING INFORMATION
We ship all order with UPS and DHL and ship all orders with UPS Carbon Neutral and DHL Go Green to offset our carbon emissions delivering your order. Our shipping boxes are made in the EU and is made from min. 90% recycled materials which is completely recyclable and bio-degradable. The ink used to print our boxes is water based and the glue used for our tape stripes are made in Germany from paper with environmental friendly glue.

SHIPPING COSTS
The cost of shipping varies depending on the shipping destination and the value of the order.

DELIVERY TIME
The delivery time is an estimate based on our shipping partners projections and applies from the day the parcel is handed over to them and in working days. Please note that for shipments to destinations outside the EU, local customs decides the clearing duration which might affect delivery times.

DUTY & CUSTOMS

All parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS when delivered. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

TRACKING
Customers receives a tracking link from our shipping partner after dispatch and can also track the order on the account order page.

STORE PICK UP
Customers can select local pick up in the checkout and will receive a confirmation email when the order is ready to be picked up in person. When arriving, inform us about your order number and / or name and have a valid ID to present if prompted. If someone else is picking up the order, a Power Of Attorney is required and ID of the person collecting the order.

PERFUMES SHIPMENTS
Perfumes are deemed hazardous goods and can only be shipped with land transport, meaning only European destinations.

LOST OR DELAYED SHIPMENT
If you suspect that your parcel is being delayed or lost, please send us an e-mail to customerservice@orimono.eu. Please note that we are not able to form a formal complaint to UPS and / or DHL until the parcel is 3 or more weeks delayed and tracking hasn’t been updated for 6 days. If we have to open an investigation about the whereabouts of your parcel, this investigation might take a few weeks to conclude and during this time, we kindly ask you to be patient.