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SHIPPING INFORMATION
We ship all order with UPS and DHL and ship all orders with UPS Carbon Neutral and DHL Go Green to offset our carbon emissions delivering your order. Our shipping boxes are made in the EU and is made from min. 90% recycled materials which is completely recyclable and bio-degradable. The ink used to print our boxes is water based and the glue used for our tape stripes are made in Germany from paper with environmental friendly glue.

SHIPPING COSTS
The cost of shipping varies depending on the shipping destination and the value of the order.

DELIVERY TIME
The delivery time is an estimate based on our shipping partners projections and applies from the day the parcel is handed over to them and in working days. Please note that for shipments to destinations outside the EU, local customs decides the clearing duration which might affect delivery times.

DUTY & CUSTOMS

All parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS when delivered. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

TRACKING
Customers receives a tracking link from our shipping partner after dispatch and can also track the order on the account order page.

STORE PICK UP
Customers can select local pick up in the checkout and will receive a confirmation email when the order is ready to be picked up in person. When arriving, inform us about your order number and / or name and have a valid ID to present if prompted. If someone else is picking up the order, a Power Of Attorney is required and ID of the person collecting the order.

PERFUMES SHIPMENTS
Perfumes are deemed hazardous goods and can only be shipped with land transport, meaning only European destinations.

LOST OR DELAYED SHIPMENT
If you suspect that your parcel is being delayed or lost, please send us an e-mail to customerservice@orimono.eu. Please note that we are not able to form a formal complaint to UPS and / or DHL until the parcel is 3 or more weeks delayed and tracking hasn’t been updated for 6 days. If we have to open an investigation about the whereabouts of your parcel, this investigation might take a few weeks to conclude and during this time, we kindly ask you to be patient.

IS VAT INCLUDED IN MY PURCHASE PRICE?
The prices shown in our web shop includes VAT for all EU destinations. The VAT rate differs slightly between different EU countries, but regardless of VAT rate in your EU country, the listing price is the same, just the part of the price which is VAT tax differs depending on destination country.

TAX FREE OUTSIDE EU
There is no VAT on any items or orders from outside the EU. When browsing our shop from outside the EU, use our Geo-locator on top of the page and select your country if not auto-selected. The prices displayed after applying correct location are without VAT and if applicable, shown in your local currency which will also be used in the checkout to complete the order. 

All parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS or DHL before delivery. These charges must be paid by the recipient of the parcel. There are duty calculators available online to estimate your tax and duty, or contact your national customs office for more information about importing to your country. 

SHIPPING INFORMATION
We ship all order with UPS and DHL and ship all orders with UPS Carbon Neutral and DHL Go Green to offset our carbon emissions delivering your order. Our shipping boxes are made in the EU and is made from min. 90% recycled materials which is completely recyclable and bio-degradable. The ink used to print our boxes is water based and the glue used for our tape stripes are made in Germany from paper with environmental friendly glue.

SHIPPING COSTS
The cost of shipping varies depending on the shipping destination and the value of the order.

DELIVERY TIME
The delivery time is an estimate based on our shipping partners projections and applies from the day the parcel is handed over to them and in working days. Please note that for shipments to destinations outside the EU, local customs decides the clearing duration which might affect delivery times.

DUTY & CUSTOMS

All parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS when delivered. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

TRACKING
Customers receives a tracking link from our shipping partner after dispatch and can also track the order on the account order page.

STORE PICK UP
Customers can select local pick up in the checkout and will receive a confirmation email when the order is ready to be picked up in person. When arriving, inform us about your order number and / or name and have a valid ID to present if prompted. If someone else is picking up the order, a Power Of Attorney is required and ID of the person collecting the order.

PERFUMES SHIPMENTS
Perfumes are deemed hazardous goods and can only be shipped with land transport, meaning only European destinations.

LOST OR DELAYED SHIPMENT
If you suspect that your parcel is being delayed or lost, please send us an e-mail to customerservice@orimono.eu. Please note that we are not able to form a formal complaint to UPS and / or DHL until the parcel is 3 or more weeks delayed and tracking hasn’t been updated for 6 days. If we have to open an investigation about the whereabouts of your parcel, this investigation might take a few weeks to conclude and during this time, we kindly ask you to be patient.

For any reason, the customer may return the order, in full or partially for a refund when returned to us within 14 days of delivery.

We only accept returns on unworn items with all tags attached (clothing tags + security seal tag) in the original packaging (e.g. dust bag). If your return doesn't fulfil those basic requirements, we own the right to refuse your return. If your return is late, we also own the right to refuse your return. Return costs are always the responsibility of the buyer.

The return of sealed items (perfume, cosmetic, electronics etc) is not possible if opened by the customers.

The return of customized items or custom made items is not possible.

The return of underwear and swimwear is not possible.

When returning an order delivered with express delivery, the fee of standard shipping is refunded along with the value of the item(s) if this option was available in the checkout

RETURN ADDRESS FOR ALL ORDERS
ORIMONO.eu
Joachimstr. 5
10119, Berlin
Germany
+493055656694

RETURN COSTS
GERMANY: € 5
EU: € 10
REST OF THE WORLD: Price on request

Prices quoted are without pickup, meaning the customer must leave the parcel at a UPS or DHL point. Pick up can be requested as additional service from most locations and is + € 5 from all destinations.

HOW TO MAKE A RETURN
To make a return, the customer must inform us about their intention to return. They can do so by either using our Return Form, or inform us per email. The Return Form can be accessed from the footer or from your personal account page. After receiving the request, an email with the required documents will be sent to you.

REFUND PROCESS
When we receive your return and could confirm that all requirements were fulfilled, a refund is issued latest 3 working days later to the same payment method used at the time of the purchase. If using our return service, the return fee will be deducted from the refunded amount. Refund processing times may vary depending on the payment method and bank.

EXCHANGES
We don't accept exchanges, but we can reserve an item for you upon request if you need some time to place a new order. Exchange request are subject to availability and cannot be guaranteed.

We want to find the perfect garment for you, from design to quality to fit. We know choosing the correct size can be hard when shopping online. That’s why we at Orimono have dedicated ourselves to ease your sizing choice considerably by compiling size guides for each garment instead of using generic size charts. The measurements presented at the product pages are taken from us on actual garments in our Berlin store and cover all crucial measurements. This is how me measure (in centimetres):